Improve on Your Customer Service - The 5 Outstanding Qualities of a Service Superstar

Every once in a while we will cross paths with what I refer to as a customer service superstar. They are like diamonds in the rough. We never know when we will be served by one of these superstars. They are dispersed throughout the marketplace and look normal on the outside. But take a closer look and we will soon discover that these people are a breed apart from your average everyday customer service representative.

What is the secret that makes these customer service superstars win us over? What is their key in consistently giving each customer an outstanding service experience? One of the first and foremost secrets in their winning ways is that these superstars make their customers feel valued. These people simply treat each customer as if he or she was the most important person on the planet. Customers walk away feeling as if they were the owner of the organization.

Customers soon recognize that these special people are living a life focused on others. This in turn makes each customer walk away feeling that the service was more than simply following a job description in order to receive a paycheck. If customer service superstars were to wear a tee shirt, the caption on the front would simply read, "It's not about me."

These customer service superstars are the best because they also understand the mindset of the customer. They are sensitive to the needs and feelings of what customers think as they walk through the door. These superstars have a way of understanding the customer and making their experience as enjoyable as possible. By understanding the customer's point of view, they also begin to capture new ways to make the service experience more pleasant. Let's now look at the five qualities that define these customer service superstars:

1. Superstars maintain a positive personality

The secret in offering great service is to stay away from an uninviting attitude. Having a positive attitude is a major key in providing each customer with a great service experience. These will always go together. Customers will want to return simply because of the attraction that a positive attitude creates. These customers will also want to return and tell others because of the positive memory of the service being offered. By being positive, these superstars make their customers feel welcomed and accepted.

Remember that the perception in the customer's mind is what really matters. If a customer feels that their service experience was below average, then it was below average. In reality we are in the customer perception business. This is why it is paramount that we periodically take an attitude check and maintain a positive atmosphere for our customers.

2. The superstars are enthused about serving

The poor service experiences that we remember are typically the result of being served by a person who lacked enthusiasm. This perception that the person was not excited to assist us made the overall experience below average. But our perception takes a complete turn when we feel that the person serving us was enthused during the whole process. It is important to remember that the secret is to show our customers that we want to assist them. One easy way to achieve this is to be enthusiastic about giving them our best service. This important key will instantly make customers walk away feeling that the service was outstanding.

3. The superstars know how to respond quickly

Because we live in a fast-paced society, our customers expect to be given quick and efficient service. Without this efficiency, the customer will more than likely walk away and remember the service as average. The goal should be to show that we respect our customers by simply respecting their time. The perception of the service will then automatically improve as a result of being quick and efficient during each transaction. Customers will then walk away not only feeling respected, but will more than likely rate us higher because of the efficiency of the service provided.

We will always appreciate service where we feel that the person serving us respected our time. The best memories of five-star service will consistently convey efficiency during the transaction. The service representative gave the impression that our time was valuable and swiftly took great care to quickly meet our needs. Remember this little gem and your customers will walk away and remember the service as being outstanding!

4. The superstars strive to be their best

Another feature of customer service superstars is their ability to excel in their chosen profession. They desire to be their best on the job by giving their customers outstanding service. Their work ethic stands out because of the motivation to perform at a higher level. These superstars do not need to be motivated from the outside. Their inspiration is driven from within.

It is a pleasure when I get the rare opportunity of being served by one of these customer service superstars. They always give the impression that they genuinely enjoy serving me. I leave with the impression that they truly enjoy their position. These experiences are a result of a person who simply gave 100% on the job.

5. The superstars are attentive

Comparable to being efficient with our customers, giving them attention also expresses that we care. By simply being attentive, we are telling our customers that they are important and deserve to be treated with respect. The power of giving attention is that it also conveys a certain level of respect. We must also remember that most customers enjoy playing this role because of the anticipated attention that they are hoping to receive.

Teach these five excellent traits into your training and begin to see your service improve instantly. Your team will begin to outshine the competition and your customers will also become your best advertisers simply because of the exceptional service received.

Cary Cavitt is a professional customer service speaker and has written several books on the topic, including Customer Service Superstars. He is available as a keynote speaker and for onsite seminars throughout the United States. Look for more customer service articles and authored customer service books at http://www.carycavittconsulting.com

The Himalaya • Pakistan - India - Tibet - Nepal - China - Bhutan • Part - 6

The Himalaya • Pakistan - India - Tibet - Nepal - China - Bhutan •

Dog Food Storage Containers That Work

Dog food storage containers that work best according to your needs are not hard to find at all once you have establish what you need to buy. There is an array of containers available in a wide selection that differs from appearance, form and certain qualities or features.

However, what ever your choice may be you need to make sure that you buy a container that is suitable according to the quantity of dog food you need to store.

Your K9 friend does not have the same feeding needs as what you as a human have and it are a common mistake by humans to think that their dog's metabolism is more robust than theirs are. As a matter of fact they tend to be much more sensitive than ours. By eating food that has reached the expiry date can cause Spot to have serious health issues.

In order to make a proper decision before you go out and buy a dog food storage container you need to think about what type of material will be suitable and naturally the size it needs to be and would it be easy to move should it be necessary and will it be possible to stacked it if needed. Is the structure of the container tough enough to sustain repeated use, seeing that you will be using it everyday?

The container needs to be airtight in order to retain the quality and freshness of the stored dog food. Just as important, it needs to keep bugs and pests at bay. The design of the container's lid is also important. In the event of an elderly person needs to use it, it must be easy to open and reseal the container.

On the topic of sanitation and cleaning, you would want it to be easy to clean and look at spill or tip proof qualities and that the construction or assembly of the container is of such a nature that it seals bugs off.

You do not want to buy a container that is chewable. Your dog has the ability to put in all efforts needed to obtain what they want. When they overeat, there may be a possibility to affect their health. Be on the lookout for too large or small containers or lids that does not seal the right way. Also, keep in mind that the size of the kibble will influence the size of the container you will need.

Alternatively, ideal features to keep your eyes open for in order to find the suitable Dog food storage containers will be firstly for an airtight screw top lid that will keep the food fresher for longer and free of unwanted pests and plagues. Some very convenient dog food storage containers can be stored for Dog dining in a cabinet and you can gain access to the food from a side opening. And finally, to make sure that clever dogs and concerned children stay off limits, buy a container with a hinge top lid that can be fitted with a lock.

Texting Ban: Bus Drivers & Passengers Respond

"Digital Nation" went to the Port Authority Bus Terminal In New York to talk to bus drivers and passengers about the new legislation banning motorcoach operators from texting while driving. Be honest, do you text while driving? Share your thoughts, comments and stories at www.pbs.org FRONTLINE "Digital Nation" is a multiplatform project exploring what it means to be human in a 21st-century digital world. Watch the TV documentary now online at www.pbs.org In a unique collaboration with the public that began on the "Digital Nation" Web site, award-winning producer Rachel Dretzin and commentator Douglas Rushkoff probe how digital technology is changing nearly every aspect of modern culture, from the ways we think and learn to the ways in which we socialize, work and even conduct war. Is it possible to multitask well? Is too much digital media bad for young brains? Should we fight wars by remote control? What are the real-world effects of immersion in virtual worlds? Watch online beginning and share your story of life in the digital age at www.pbs.org . FRONTLINE is produced by WGBH Boston and is broadcast nationwide on PBS. Funding for FRONTLINE is provided through the support of PBS viewers. Major funding for FRONTLINE is provided by The John D. and Catherine T. MacArthur Foundation. Additional funding is provided by the Park Foundation. "Digital Nation" is brought to you by the Verizon Foundation.

Commando On The Front Line 5 (3 - 3)

50 young men see if they have what it takes to become a RMC (royal marines commando) following there training 924 troop will deploy to Helmand province Afghanistan

Low-Cost Frontline Plus Flea Control Gets Rid of Fleas and Ticks

My dog has fleas. Well, not all the time. But when we go to Florida for the winter, she really gets them. Sometimes I hardly see the fleas, but I know she has them because of her endless itching. It's painful to watch her scratching away; I'm sure it is even more miserable for her. I suppose she is allergic to fleas, maybe to their eggs--allergic dermatitis it's called. Fleas aren't just annoying; they can cause other problems. I rely on Frontline Plus flea control to keep my girl safe and healthy.

Frontline provides long-lasting control not only for fleas but also for ticks. Frontline kills almost, if not all, of the fleas and ticks within 24 to 48 hours. It kills flea eggs and larvae before they mature. Fipronil, the active ingredient in Frontline, is stored in the oil glands under the pet's skin. It's reapplied automatically through the hair follicles.

To apply Frontline, place the applicator tip of the tube on the skin between the pet's shoulder blades. Fipronil dissolves into the natural oils of the skin and coat and is stored in the sebaceous glands. It spreads over the pet's entire body. Gracie is a border collar; she has a thick coat. When I apply the Frontline, I have to be careful that the liquid gets on her skin and not on her hair. For some reason, Gracie doesn't like it when I apply the Frontline. I know it doesn't hurt her, but she hides when I get out the tube. Her sister Lily, who's not so sensitive or attractive to fleas, doesn't mind it at all.

When we're up north, in the cool weather, I apply the Frontline once a month. But in Florida, every three weeks is recommended. I learned that the hard way the first winter we spent in Florida; I took Gracie to the veterinarian because she had hotspots, was scratching constantly, and was losing hair. After the vet gave Gracie a cortisone short to stop the inflammation, she told me Florida fleas require Frontline treatment every three weeks. Since I've been vigilant with the Frontline, all is well.

However, my wallet is suffering from the more frequent Frontline applications. This stuff is expensive, especially when you buy it from the veterinarian's office. That's why I buy Frontline and other pet medications online. Online pet drug markets offer the exact same products you buy from the vet, at a significantly lower cost, up to 20 per cent less. As I said, these are the same products--not knock-offs, foreign-made, or generics. If you buy in quantity, you can save even more.

I haven't talked much about ticks. Ticks thrive in warm and moist environments. They attach to pets and engorge by feeding on the pets' blood. Ticks cause very serious illnesses, like Rocky Mountain spotted tick fever and Lyme disease.

Frontline is one of several brands of flea control applied topically. (Before I go on, I must warn you that there are different flea control products for dogs and for cats. Be careful to choose the right product for your pet.) Advantage and Advantix are two popular alternatives to Frontline Plus flea control. Some pet owners alternate between products, but I don't know if that's necessary.

Chris Robertson is an author of Majon International, one of the worlds MOST popular internet marketing companies on the web. Learn more about Frontline Plus Flea Control

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Pillar-Frontline

its pillar-frontline with lyrics:)

How to Clean Dog Urine From Carpet

If you are wondering how to clean dog urine from carpet then I think I could help you out. Dog urine stinks and it is a shame when it gets onto your carpet but you can definitely get rid of it too. I know because I have 2 cocker spaniels that used to urinate on the carpet all the time but they know better now. Here are my top tops for how to clean dog urine from carpet.

Do not use toxic products - When I first asked about this lots of people said to use bleach and it will be fine but they I ready somewhere about the effects of having bleach in your house, it is toxic after all. You do not want your dog going back their to urinate and having bleach near it or near your family for that matter. Always take the natural route if there is one.

Get Paper Towels - Grab yourself a load of paper towels and some washing up gloves or some other type of disposable glove. You can use a black big bag if you want. It just might get a little messy. What you want to do is to soak up as much urine as is possible before you move onto the next step. You might even want to apply some pressure from a heavy object on top of some paper towels and then come back later for the best results.

Baking Soda - Get some normal baking soda and sprinkle it on the are where the dog has urinated.  You might want to test this on a small area at first to make sure it works and does not damage your carpet. Make sure you use enough though as too little is worse and too much is better. You do no want to have to do this again after all, do you?

Hoover - For 45 minutes let the baking soda set and soak up all of the urine and urine smell from the carpet. After that hoover the whole area and make sure you go over it a few times. This should get rid of all the urine on your carpet.

"I bet you're searching the internet looking for the best methods to handle your dog urinating for free and I totally understand that. I was in your position and all the information seemed too much and information conflicted and it was pretty annoying at the time.

Finally I just thought I'd buy something and apply it regularly and it worked way beyond my expectations. Now I have 2 dogs (both Cocker Spaniels) who I would not have recognised just 1 month ago. If you're interested in just getting this problem out of the way as quickly as possible. Click here for Clean dog urine from carpet [http://dog-training-for-beginners.blogspot.com/2009/07/stop-your-dog-urinating-in-wrong-place.html]

Dog Tick Treatment - Dog Tick Removal Guide

Dog Tick Treatment  understands that no dog owner wants to have to deal with ticks. But dog tick on your pets are nearly impossible to avoid. Here’s an overview of what you can do to prevent and treat dog ticks on your pet.

Be Proactive

Pet owners mustn’t only treat dog ticks but make an effort to be proactive. This involves checking their dog’s coat and skin for parasites such as ticks. Ticks like to feast on dog’s blood. If you are not familiar about ticks and dog tick treatment, then your dog is at risk for several medical issues.
There are a few different types of dog tick treatments that are effective in getting rid of these parasites. If a tick went unnoticed, then it might be necessary to make use of a more aggressive dog tick plan for treatment.

Use Herbal Soaps and Shampoos

One way that some owners deal with ticks is to use natural herbs. These may include baths, creams, powders, soaps and oils which are made from natural products.

Use Chemical Based Formulas

Another option is by using chemical based formulas. These can often be found and purchased at your local grocery, drug or pet store. You may also be able to buy them from your vet. These are the brands that lots of people are already familiar with. One note of caution about these, they have a tendency to smell very strongly and for that reason you might have to bath your pet once you apply these kinds of dog tick treatments.

Take Your Dog to a Vet

If you find that your dog’s health is looking like it is taking a turn for the worse, it is necessary that you visit your vet as quickly as possible. Don’t try to figure it out and treat it yourself. Generally, if you discover ticks in your dog’s skin earlier enough, a topical medication might be enough to deal with the situation. However, it is not always. When the condition advances, your pet could be in danger. They may require antibiotics or other oral medications. In case your dog is not properly treated, dog tick related complications can even cause death.
It is for this reason that you simply take the time and learn everything you can about dog ticks. Make sure that you are educated on what makes your dog most susceptible, how to search for ticks and then how you can treat them. It is also important to learn what symptoms to look out for which will help you determine whether the disease has advanced and what steps you need to take if this becomes the case.